Female Only - we will only be considering female candidates at this stage to ensure gender balance at Management level.
To lead and manage the Monitoring, Evaluation, Accountability and Learning (MEAL) function for the Gaza Base, ensuring the availability of high-quality data, evidence, and learning to inform operational and programmatic decision-making. The MEAL Manager is responsible for strengthening accountability, overseeing effective MEAL systems and processes, managing the MEAL team, promoting a culture of continuous improvement, and supporting programme quality and performance across all Gaza Base activities, in alignment with ACF mission standards, priorities, and strategic objectives.
Profile Conclusions
- Demonstrated experience working in MEAL
- Leadership experience and Team Management
- Excellent data management and analysis skills and experience
- Results orientated
Only female candidates will be considered at this stage
Position Specific Objectives
Objective 1: Strategic Leadership of MEAL Department in Gaza
Tasks
- Lead the development and implementation of the Gaza Base MEAL strategy and workplan.
- Ensure MEAL activities are planned and implemented in line with programme priorities and organisational standards.
- Monitor the overall performance and quality of MEAL systems across all projects in the base.
- Identify operational and technical gaps and implement improvement actions.
- Provide technical guidance to programme teams on MEAL-related matters.
- Ensure MEAL considerations are integrated throughout the project cycle.
- Support the development of project proposals, log frames, indicators, MEAL plans, and budgets.
- Ensure compliance with donor and ACF MEAL requirements.
- Represent the MEAL function in base-level coordination and management meetings.
- Represent the Gaza Base in relevant external MEAL coordination forums such as in the technical working groups.
- Promote continuous improvement and best practices across the MEAL function in Gaza.
- Ensure MEAL activities are planned and implemented in line with programme priorities and organisational standards.
Objective 2: Strengthen Monitoring, Evaluation, and Learning Systems in Gaza Base
Tasks
- Oversee the development and implementation of project MEAL plans and monitoring frameworks.
- Ensure indicators, targets, and data collection methodologies are appropriate and consistently applied.
- Lead or support assessments, evaluations, surveys, and learning exercises.
- Ensure regular monitoring of programme progress against objectives and targets.
- Support programme teams to analyse findings and identify corrective actions.
- Facilitate periodic programme review and reflection sessions.
- Ensure lessons learned and recommendations are documented and followed up.
- Promote evidence-based decision-making across programme teams.
- Ensure quality MEAL inputs into internal and donor reporting.
- Strengthen staff capacity in monitoring and evaluation methodologies.
Objective 3: Lead Accountability to Affected Populations and Management of the Feedback & Complaints Mechanism (FCM) in Gaza Base
Tasks
- Oversee the implementation and continuous improvement of the Feedback and Complaints Mechanism in the Gaza base, ensuring feedback and complaints channels remain accessible, inclusive, confidential, and safe.
- Monitor the timely registration, referral, investigation, and closure of feedback and complaints.
- Ensure programme teams take appropriate action in response to community feedback.
- Monitor compliance with FCM procedures, accountability standards, and referral pathways.
- Ensure sensitive complaints are managed in accordance with ACF policies and protocols.
- Analyse feedback and complaint trends and share findings with relevant departments.
- Produce regular reports on FCM performance, trends, and response rates.
- Build staff awareness and capacity on accountability and complaint handling processes.
- Promote community participation and accountability throughout programme implementation.
- Ensure Accountability to Affected Populations principles are systematically integrated across programme design, implementation, monitoring, and learning processes.
Objective 4: Lead, Develop and Empower the MEAL Team
Tasks
- Provide leadership, supervision, and technical guidance to all MEAL staff.
- Establish clear objectives, priorities, and performance expectations for direct reports.
- Conduct a minimum of one documented one-to-one meeting per month with each direct report.
- Provide regular, constructive, and timely performance feedback to team members.
- Monitor progress against agreed objectives and address performance issues where required.
- Identify capacity gaps and develop staff development plans.
- Facilitate learning, coaching, mentoring, and knowledge-sharing opportunities.
- Ensure effective workload planning and distribution across the team.
- Foster a positive, collaborative, and accountable team culture.
- Lead recruitment, onboarding, and performance appraisal processes for MEAL staff.
Objective 5: Ensure High-Quality Data Management and Information Use
Tasks
- Oversee data collection, validation, storage, analysis, and reporting processes.
- Ensure robust data quality assurance measures are implemented across projects.
- Monitor data accuracy, completeness, consistency, and timeliness.
- Ensure data protection and confidentiality standards are applied.
- Coordinate with programme colleagues on data management and reporting needs.
- Support the development and maintenance of databases, dashboards, and reporting tools.
- Ensure programme teams have access to relevant information for decision-making.
- Analyse and present programme performance data and trends.
- Promote the effective use of data for programme adaptation and improvement.
- Identify opportunities to strengthen data systems and reporting processes in the Gaza base.
Objective 6: Participate and contribute to SMT and personal self-development
Tasks
- Participate as an active member of the Gaza Base Senior Management Team (SMT), contributing to strategic planning, priority-setting, problem-solving, and key management decisions. Attend weekly SMT meetings.
- Provide constructive recommendations and challenge where appropriate to support sound decision-making, operational effectiveness, and base performance in Gaza.
- Contribute to the identification and management of key risks, opportunities, and emerging issues affecting the Gaza Base and support the development of appropriate mitigation or action plans.
- Promote collaboration, accountability, and effective coordination across departments to support the achievement of shared base objectives and priorities.
- Demonstrate self-awareness by regularly reflecting on personal strengths and development areas, seeking feedback from their manager and peers, and taking proactive steps to support their own continuous professional growth.
Only Female candidates will be considered
Education/Training
Bachelor’s degree in related field: Data Management and Analysis, Communications, Economics, Political Sciences, Business Administration
Technical specific knowledge
- Knowledge in data analysis, monitoring and evaluation, practices and methodologies.
Knowledge in community engagement - Strong Knowledge of Project Cycle Management
- Strong technical knowledge of Monitoring, Evaluation, Accountability and Learning
- Strong knowledge of quantitative and qualitative methods
- Knowledge on Information Management
- Donor Reporting & Writing Skills
- Leadership and team management
Previous experience (years)
Minimum of 3 years’ experience (ideally 5 years’ experience) working in MEAL, specifically data analysis for decision making, monitoring and evaluation
Humanitarian sector knowledge:
- Knowledge of the humanitarian sector, its principles and main actors in particular accountability towards affected populations and related information management
- Experience in working with national Humanitarian NGOs, work with an International NGO an advantage.
- Experience in dealing with feedback and complaints mechanisms for Humanitarians NGOs
Organisation Knowledge
Experience of working with ACF an Asset
Languages
Fluent in English and Arabic
IT Systems
- Advanced Excel is required
- Excellent command of Microsoft Office, specifically Outlook, Word, PowerPoint
- Advanced knowledge of KOBO Toolbox
- Strong knowledges of PowerBi and data visualisation is an asset
Commitment to Gender Equality
Valuable prior experience in issues related to the promotion of gender equality or personal commitment to gender equality.